Cowboy Creed in Branson, MO Open now

Reviews about Cowboy Creed

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  February 04, 2019, by Greg
  I purchased a Pouchee purse on April 23, 2017 for $98.63. Within a month it was falling apart - the seams were tearing and the straps were coming unraveled - absolute junk. I called and was told all sales are final. The owner did offer to exchange for another item in the store, but I need a purse, not a T-shirt. We filed a dispute with Chase and they issued a temporary credit, so we returned the purse to Cowboy Creed. The merchant challenged the dispute saying 'all sales are final' (even on junk that falls apart in a month) and we are now charged $98.63 AND don't have a purse. I can see 'all sales final' for tourists - they buy a John Wayne T-shirt, get back to the hotel and realize they will never wear it and want to return it. But this was not an impulse buy, and it fell apart (and was not abused), and we are not tourists, but regular customers (I have bought several hundred dollars worth of clothes from this store - and even recommended it to many friends who ask about the clothes). The 'win-win' would have been for the merchant to return the defective product to his supplier for a refund and provide me with a refund - I'd be happy, he's covered, and I would continue to recommend Cowboy Creed to my friends. But now I'll tell my friends not shop here as this merchant sells defective merchandise and refuses to provide any recourse for the customer, even regular customers.